Banking Services for Persons with Disabilities

Our bank is committed to providing inclusive, accessible, and customer-friendly banking services to all individuals, including persons with disabilities. In line with guidelines issued by the Reserve Bank of India and the provisions of the Rights of Persons with Disabilities Act, 2016, we ensure that every customer can access banking facilities with ease, dignity, and independence.

We believe that banking services should be available to everyone without discrimination. Therefore, our bank has taken various initiatives to create a barrier-free banking environment through accessible infrastructure, user-friendly digital platforms, and dedicated customer support.

Our services are designed to assist customers with visual, physical, and other disabilities by offering facilities such as accessible ATMs, doorstep banking, priority services, and assistance at branches. We also ensure that our staff is trained to provide respectful and efficient service to all customers.

Through these efforts, we aim to empower persons with disabilities by enabling them to manage their financial needs independently and confidently.

Text Size Adjustment

Website provides buttons:

This helps low-vision users read content easily.

Our Commitment

• Equal access to all banking services
• Non-discriminatory policies
• Safe and secure banking environment
• Respectful and supportive customer service

Branch Accessibility

• Comfortable seating arrangements
• Priority service for persons with disabilities
• Assistance by trained bank staff
• Wheelchair accessibility at branches

ATM Services

• Talking ATMs with voice guidance
• Secure and independent transaction facilities

Account Opening & Operations

• Easy account opening process
• Use of thumb impression where required
• Assistance in filling forms
• Nomination and guardian facility (if needed)
• Independent account operation for visually impaired customers

Doorstep Banking Services

To support customers with mobility challenges, we provide doorstep services such as:

• Cash deposit and withdrawal
• Delivery of account statements and documents
• Submission of KYC documents
• Assistance with banking services at home

Financial Products & Services

Customers with disabilities can access:

• Savings and current accounts
• Fixed deposits and recurring deposits
• Debit and credit cards
• Loan facilities (home, personal, education)
• Locker facilities

Customer Support & Assistance

• Dedicated support at branches
• Helpline assistance for all banking needs
• Trained staff to provide guidance and support
• Respectful and priority service at all times

Safety & Security

We ensure:

• Safe and secure transactions
• Confidential handling of customer information
• Protection against fraud and misuse

Customer Rights

Every customer with a disability has the right to:

• Access all banking services without discrimination
• Receive assistance when required
• Operate accounts independently
• File complaints if services are denied